Your Resources
Telehealth appointments are eligible for payment through MCP if you are a fee-for-service physician. Click here to see details on MCP during the COVID-19 pandemic. Please note: To use the Facility Based Telemedicine codes you must be pre-approved by the Telehealth Program. Please refer to the Provincial Telehealth Manual or reach out to the Telehealth Program for more information.
Resources for Providers
Introduction to Telehealth: RHA (Outside a Facility)
Joining Your Call – Patient User Guide
Considerations for Virtual Care
Introduction to Home Based Telehealth: Facility
CISCO Jabber for Providers
User Guide: CISCO Jabber Quick Reference Guide
Video Resources:
- CISCO Jabber: Introduction
- CISCO Jabber: How to Answer and End a Call
- CISCO Jabber: Creating a Contact
- CISCO Jabber: Far End Camera Control
- CISCO Jabber: Changing Audio and Video Settings
- CISCO Jabber: Making a Call
- CISCO Jabber: Menu Options
Other Provider Telehealth Resources
- DX80 – User Guide
- SX10/20 – User Guide
- Clinician WebRTC – User Guide
- Provincial Telehealth Manual and Appendices
- Horus Scope – User Guide
Horus Scope Training Videos:
- Introduction to the Horus Scope
- Using the Horus Scope
- Horus Scope Battery and Charging
- Horus Scope LCD Screen Display and Menu
- Horus Scope Focus Wheel and Brightness Control
- Horus Scope: Cleaning and Recharging
Scheduling Appointments
Telehealth providers can choose to book their own Telehealth appointments or avail of Support Staff for appointment bookings.
Apply to iScheduler: If you do not yet have access to iScheduler, click here to apply
Booking Appointments in iScheduler (Outside a Facility)
These training resources are intended for booking Telehealth appointments when the patient is connecting from outside a health care facility.
- Joining Your Call – User Guide
- Introduction to Telehealth (Outside a Facility) – RHA
- Direct Booking for Telehealth (Outside a Facility) – Video
- Direct Booking for Telehealth (Outside a Facility) – User Guide
- Telehealth iScheduler Appointment Management
- Telehealth iScheduler Appointment Management – User Guide
Booking Facility Based Appointments in iScheduler
These training resources are intended for booking Telehealth appointments when the patient is connecting from inside a health care facility.
iScheduler users at the Provider Site
- Introduction to Facility Based Telehealth – Video
- eRequest for Facility Based Telehealth – Video
- eRequest for Facility Based Telehealth – User Guide
- Telehealth iScheduler Appointment Management – Video
- Telehealth iScheduler Appointment Management – User Guide
- Administrative Use of Telehealth Equipment: Meeting Request Form
- Clinical Use of Telehealth Equipment: Meeting Request Form
- Appointment Request Form (for sites with no iScheduler access)
iScheduler users at the Patient Site
- Introduction to Facility Based Telehealth – Video
- Actioning Incoming iScheduler Requests – User Guide
- Actioning Incoming iScheduler Requests – Video
If you also use Telehealth within a Private Practice, you may schedule appointments through the Home Based Telehealth Appointment Request Form.