Your Appointment

Virtual care is in many ways just like a regular appointment, but it uses a phone call or videoconferencing to connect you with your doctor or health care provider. Here are some important things to know about your appointment:

Before Your Video Appointment

  • Ensure you have followed the steps on the Getting Set Up page.
  • If your provider is using Telehealth, complete the Device Check.
  • Ensure you have a compatible browser and device.
  • Find a quiet and private place to take your appointment.

What to Bring to Your Appointment

  • Your MCP or Health Card
  • A list of medications and allergies
  • Any other important medical information

Joining a Video Appointment

  • You will receive a meeting invitation for your appointment to the email you provided to your health care provider.
  • The email will contain directions on how to join the appointment at the scheduled time.
  • If your health care provider is using Telehealth, please join the meeting 5–10 minutes before your appointment time.
  • If your provider is using another virtual care solution, your provider may provide further instructions on joining your appointment.

Note: While consent is implied when you attend a virtual care appointment, your physician may still ask for your verbal or written consent.

If your health care practitioner is using Telehealth, visit our user guide for more information.

After your Appointment

  • If your appointment uses the Telehealth Program, you may be asked to complete a survey to help NLCHI evaluate this service.
    Telehealth Program Survey