Regional Health Authority Provider – Training & Resources
When your application is approved, you will receive an email with instructions regarding how to gain access to and use the virtual care solution that best fits your needs. After submitting your application, if you do not receive a reply within 2 business days, please email info.virtualcare@nlchi.nl.ca.
Please click the down arrow next to the title of the topic you would like to know more about in order to see all of the available training documents and resources.
ORIENTATION:
SOFTWARE SOLUTIONS: Videos HARDWARE SOLUTIONS: Resources PERIPHERAL DEVICES: Resources Eko CORE Digital Stethoscope Quick Reference – Receiving Provider Site PROMOTIONAL MATERIALS: Resources Contact your professional association/college for more information about virtual care standards of practice and/or specific documentation requirements.
Webex-Enjoyn is a hybrid software solution that allows patients to attend virtual care appointments from a healthcare facility or their home. During the virtual care appointment, the provider uses Webex and the patient uses a user-friendly application called Enjoyn.Resources (Coming Soon)
CISCO Jabber is primarily used for facility-based virtual care, allowing the patient to attend their virtual care appointment from a healthcare facility in their community.Resources
Cisco Jabber: Quick Reference Guide
Cisco Jabber: Quick Reference Guide: iPad and Cell Phone
CISCO Jabber: Merging Calls
If you are using a tablet or smart phone, please download the Cisco Jabber application from the Apple or Google Play Store.Note: You may need to ask your Service Desk to assist with the install.
Install Cisco Jabber (Mac)
Install Cisco Jabber (PC)
CISCO Jabber: Introduction
CISCO Jabber: How to Answer and End a Call
CISCO Jabber: Creating a Contact
CISCO Jabber: Far End Camera Control
CISCO Jabber: Changing Audio and Video Settings
CISCO Jabber: Making a Call
CISCO Jabber: Menu Options
Zoom for Healthcare is primarily a home-based virtual care solution, allowing the patient to attend their virtual care appointment from home or from a setting outside a healthcare facility.Resources
Scheduling and Joining a Zoom Meeting
Quick Reference Guide: Joining a Zoom Meeting for Clients
Zoom for Healthcare Advanced Topics
EMR virtual visits are integrated directly into the Med Access platform, allowing providers to connect with patients directly from their EMR schedule and in the comfort of their homes or other external location.Resources
Health Myself Video Demo
Telus Patient Portal (Health Myself) Page
EMR Virtual Visit Video
Virtual care equipment are called ‘units’ or ‘endpoints’. Virtual care units include desktop, wall mounted and clinical cart mounted virtual care solutions.
DX80 – Quick Reference User Guide
User Guide CISCO SX10/SX20
Webex Desk LE Quick Reference User Guide
Cisco Codec Plus
Avizia Cart User Guide
Quick Reference Guide Horus Scope 1 on Avizia Cart
Quick Reference Guide Room Kit Mini
Peripheral devices, such as digital stethoscopes and exam cameras can be attached to hardware/units in order to enhance the virtual care experience.
Horus Scope 1 – User Guide
Horus Scope 3 – User Guide
Quick Reference Guide Horus Scope 1 on Avizia CartIntroduction to the Horus Scope
Using the Horus Scope
Horus Scope Battery and Charging
Horus Scope LCD Screen Display and Menu
Horus Scope Focus Wheel and Brightness Control
Horus Scope: Cleaning and Recharging
Eko CORE Digital Stethoscope Quick Reference – Patient Site
Eko Duo Digital Stethoscope Quick Reference Guide
EKO DUO: Connecting with Email Link (Coming Soon)
Home-Based Virtual Care Patient Information Sheet
Facility-Based Virtual Care Patient Information Sheet