Regional Health Authority Provider – Frequently Asked Questions

FAQs

Throughout this document the term ‘patient’ refers to patient, client and resident.

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What is virtual care?

How does a virtual care appointment work?

What are the benefits of virtual care?

What solutions are recommended for virtual care?

I am a health care provider. How can I sign up for virtual care?

What happens once I submit the virtual care application form to NLHS?

How long will it take to get virtual care set up?

What equipment will I need to provide virtual care?

Are virtual appointments eligible for payment through MCP?

How do I bill for a virtual care appointment?

I am new to virtual care. Are there training materials and resources available to me?

Is virtual care secure?

Should I ensure my devices and/or connections are secure before holding a virtual care appointment?

Can I use virtual care programs in public or in an unsecure environment?

How do I schedule virtual care appointments?

Can I record a virtual care session?

Do I require patient consent to host a virtual care appointment?

Is there a cost for patients to attend a virtual care appointment?

Will I collect personal health information from patients participating in virtual care?

What information/technology will my patients require to take part in virtual care?

Can other people join my patient for their virtual care appointment?

Who should I contact for technical support?

I am an eDOCSNL Med Access user. Are virtual care solutions such as virtual care hardware/endpoints integrated with my EMR?

Are there virtual care solutions that are integrated with my EMR?